KORU QUALITY

Multiple standards

Koru Quality is a comprehensive and customisable quality management system designed around eight standards:

  • ISO 9001:2015 Quality Management Systems – Requirements
  • NZS 8134:2008 Health and Disability Services (Core) Standard
  • NZS 8158:2012 Home and Community Support Sector Standard
  • Social Sector Accreditation Standards (Levels 1–4)
  • MSD Specialist Accreditation Standard: Care Services (Level 1)

The system also references New Zealand legislation, regulations and guidelines, including employment and health and safety laws, and can be customised to incorporate the requirements of your organisation’s contracts. 

Good practice

Good-practice principles are baked into every Koru Quality process:

  • Whānau/customer centered
  • Te Tiriti o Waitangi
  • Outcomes focused
  • Process driven
  • Continual improvement
  • Evidence-based decisions
  • Risk management
  • Health and safety

Customisable

Koru Quality comes with a comprehensive set of customisable policies, procedures and tools spanning the whole quality management system:

Organisational management

High-level policies and practical procedures covering leadership, quality planning, risk management, workplace health and safety, human resources and other key management areas.

Service quality

Policies and procedures for managing complaints and adverse events, being responsive to customer and stakeholder feedback, monitoring and reviewing the quality management system, and ensuring continual improvement across the whole organisation.

Service delivery

Policies for customer-centered services, open disclosure, preventing abuse, neglect and discrimination, informed choice and consent, and other essential requirements of service delivery.

Flowcharts

Step-by-step flowcharts for use in staff manuals, training and planning sessions, or as everyday reminders posted on the wall. Includes complaints, adverse events, risk management and document control.

Forms and registers

An optional set of forms and registers designed to help put your procedures into practice every day. Designed to prompt users through each step required to follow your procedures. Includes complaints, adverse events, risk, hazards, internal audits and improvements. 

Support

We provide specialist on-site and off-site support as you customise Koru Quality and put it into practice. 

See it for yourself

Get in touch today for a no-obligation introduction to Koru Quality and learn how it can help your organisation better manage quality and improve outcomes for your whānau and customers.We’ll talk you through the package and arrange a demonstration so your key people can see it for themselves.